Employee Spotlight – Our Secret Superpower: Shelliann Paul

Headshot of Sheliann Paul & husband Vincent

  This month, we’re proud to recognize Shelliann Paul, our Scheduling Coordinator, for 8 years of dedicated service at MediationWorks. Shelliann plays a vital role in keeping our schedules running smoothly while managing the many details involved in coordinating mediations. No matter how busy the day becomes, she approaches every challenge with patience, professionalism, and…

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Modern Game Theory & Personal Injury Mediation, Part III: Behavioral Game Theory and the Human Element of Resolution

A behavioral bias wheel

Andrew Winston, Esq. Florida Supreme Court Certified Circuit Court Mediator Florida Supreme Court Qualified Arbitrator Throughout this series, we have explored how modern game theory provides a powerful framework for understanding personal injury mediation—from strategic positioning to dynamic interaction. This final installment turns to perhaps the most practical dimension: how real people actually make decisions.…

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What Adjusters Wish Lawyers Knew About Mediation

Closeup picture of business people shaking hands, making an agreement.

By: Raul Romaguera Florida Supreme Court Certified Circuit Civil Mediator Florida Supreme Court Qualified Arbitrator Having done litigation for 35+ years and thousands of mediations both as a trial lawyer and as a mediator, it surprises me to see attorneys appear at mediation unprepared and unaware of why mediation can be crucial for them and their…

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Joanne Luckman Accepted into Goldman Sachs 10,000 Small Businesses Program

Joanne Luckman headshot in Goldman Sachs10k Small Businesses Badge

MediationWorks is proud to announce that Joanne Luckman, Chief Operating Officer and Chief Financial Officer, has been accepted into the prestigious Goldman Sachs 10,000 Small Businesses program. Designed to help entrepreneurs and business leaders grow and strengthen their companies, the nationally recognized program provides practical business education, leadership development, and access to an extensive network…

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2026 – WIND Conference

Joanne Luckman, Eric Luckman and Brenda Pagliaro at booth at 2026 Wind Conference

Thanks for a great WIND 2026! The 2026 Windstorm Insurance Conference (WIND) was a resounding success, and MediationWorks was proud to be part of this year’s lineup of exhibitors in Kissimmee, FL. From February 24–27, our team enjoyed three days of networking, industry insights, and meaningful connections at Booth #518. The energy at the Gaylord…

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February 2026 Donut Deliveries

Various Orlando Law Firms that MediationWorks Delivered Donut to

A “hole” lot of gratitude in Orlando! There’s nothing we love more than getting out of the office to spend time with the people who make our work so rewarding. Joanne Luckman was out and about in Orlando, touching base and catching up with some of our fantastic partners. Thank you for letting us stop…

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The Psychology of Decision Making in Mediation

Brain showing information coming in and being processed in respect to cognitive bias and the psychology of decision making

By: Philip G. Thompson Florida Supreme Court Certified Circuit Civil Mediator Florida Supreme Court Qualified Arbitrator Part One: Cognition & Cognitive Bias Introduction This article is the first in a two-part series exploring key psychological dynamics that influence decision making during mediation. We will examine how people think (cognition), how they feel (emotion), and how…

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Modern Game Theory & Personal Injury Mediation, Part II: Dynamic Strategy and Information Flow

Three interlocking gear with words Information exchange, timing and perception

Andrew Winston, Esq. Florida Supreme Court Certified Circuit Court Mediator Florida Supreme Court Qualified Arbitrator In the first part of this series, we explored how modern game theory can illuminate the strategic dynamics of personal injury mediation. This follow-up takes the next step—examining how these concepts function dynamically, as strategies evolve through information exchange, perception,…

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2025 Ho Ho Ho-liday Toy Drive

Joanne Luckman with toys for The Soup Kitchen's annual Ho Ho Ho-liday Toy Drive

Spreading Holiday Cheer: MediationWorks Supports Ho Ho Ho-liday Toy Drive. The MediationWorks team was proud to participate in The Soup Kitchen’s annual Ho Ho Ho-liday Toy Drive in Boynton Beach! We packed a vehicle full of new, unwrapped toys and delivered them just in time to bring festive joy to local children during the holiday…

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